Yearly Archives: 2002

CAPA Releases Follow-Up Report on CAPA vs. MQVP

Washington, DC: The Certified Automotive Parts Association (CAPA) has released a follow-up report that compares its part quality certification program and MQVP (Manufacturer’s Qualification and Validation Program). The original report was issued on February 20, 2002. Both reports are available from CAPA on their website at www.CAPAcertified.org.

Highlights of the report include:

  • 42% of the 1,042 parts in the MQVP program are not CAPA certified.
  • 47 MQVP parts (fenders, bumpers, hoods) have actually failed CAPA new part testing. They either failed CAPA’s material testing, vehicle test fit or general appearance qualifications.
  • Of the CAPA certified parts that MQVP grandfathered into their program, 109 lots were decertified by CAPA from June 2001 to October 2002. These are parts that CAPA deemed as “poor quality,” and can no longer carry the CAPA quality seal.

A critical component of the CAPA certification program is the requirement that all parts be galvanized and they must pass a battery of tests prior to CAPA certification. Unless a certification program consistently performs comprehensive tests on actual parts, part material quality can be questionable. For example, there are MQVP parts in the market that are made of non-galvanized material.

CAPA is an ANSI (American National Standards Institute) approved standards developer, and the parts it certifies must pass a battery of tests including: adhesive integrity, coating performance, material composition and properties, mechanical properties, thickness, appearance, corrosion protection, form and fit, weld integrity, fasteners and hardware. MQVP is a systems-based program in which the manufacturer’s quality system (e.g. QS-9000) is evaluated.

“The CAPA program continues to be the only true part testing and certification program in the marketplace,” said Jack Gillis, executive director of the independent, non-profit association, “we are continuing our mission to certify only those aftermarket parts which meet our rigid quality standards.”

CAPA prepared the document to answer industry questions it has received regarding the MQVP program and how it compares to CAPA. “We believe it is important for the industry to know that there are dramatic differences between the two programs,” said Gillis. The report is based on available information regarding the MQVP program.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.CAPAcertified.org.

 


CAPA Increases Presence at NACE Trade Show

WASHINGTON, DC – The Certified Automotive Parts Association (CAPA) is increasing its presence at the International Autobody Congress and Exposition in Dallas from December 6-8, 2002. CAPA’s booth space has been increased to 600 square feet this year, up from 200 square feet in 2001. “Not only does CAPA feel it is extremely important to support NACE and the collision repair industry,” said Jack Gillis, executive director of the non-profit association, “but expanding our NACE presence will provide repairers with a better understanding of our quality standards.”

CAPA’s booth #2565 will feature “The Road to Certification,” with stations outlining the steps a part must complete to become CAPA certified. “CAPA’s goal is to increase understanding of the CAPA program among collision repairers. Our experience has been that once repairers understand the depth and strength of CAPA’s quality standards, they have a far greater appreciation for the program and in many cases, join CAPA’s effort to ensure the existence of a quality alternative to car company parts,” said Gillis. One feature of the booth will be an explanation of CAPA’s Vehicle Test Fit (VTF) program, which insures that CAPA-certified parts fit a vehicle as well as, or better than, car company replacement parts. In order for a part to become CAPA-certified, it must be validated through CAPA’s independent, third-party testing facility to determine that it will properly fit on a vehicle. The Vehicle Test Fit program helps insure the quality of every CAPA-certified part and CAPA will only certify those parts that meet the extremely high standards of its VTF in conjunction with all material and dimensional requirements.

“We are featuring our Vehicle Test Fit program to educate the industry on how critical it is to improving overall part quality,” said Gillis. “Only CAPA certified parts are put through such a stringent test to make sure they properly fit on a vehicle, even if the car company service part does not.”

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.CAPAcertified.org.

 


CAPA Quality Seal Being Removed from Certified Parts

CAPA Calls On Repairers to Leave Identifying Seal on Installed Parts

Washington, D.C.- It has come to CAPA’s attention that many repairers are removing the CAPA Quality Seal during the repair process. The seal, a key element in the CAPA certification program, is critical to identifying and tracking CAPA parts in the marketplace. If an aftermarket part does not carry the CAPA Quality Seal, there is no way to verify that it is a CAPA part, and no way to trace it through CAPA’s part database.

“The CAPA seal gives all parties the ability to clearly identify parts which meet CAPA Standards. We see no reason why a repairer would remove a seal and thereby prevent clear identification of the part,” said CAPA Board of Directors president, Bob Anderson of Anderson’s Automotive Service.

In order for a part to become CAPA certified, it must be validated through CAPA’s independent, third-party testing facility. Samples of each part are tested for material properties, fit, finish, paint adhesion, coating performance, weld integrity, adhesive performance and corrosion, as well as markings identifying the CAPA manufacturer and the country and date of production. Finally, after these tests have been completed, the part must pass an extensive vehicle test fit. Only parts that comply with all of the CAPA quality standards are allowed to have a CAPA Quality Seal applied — the final step in the certification process.

The CAPA Quality Seal comes with a special tab that repairers can remove to confirm to both their customer and the insurer that a CAPA part was used. Both the removable tab and permanent seal have the same unique number that can easily be used to identify the manufacturer, lot, and type of part. This enables the repairer to keep a record in their files of parts used while keeping the seal on the part.

Once the seal is affixed to a surface, it will self-destruct when removed. This ensures that a seal cannot be transferred from a certified part to a non-certified part. Through the CAPA parts database, any interested party can use the unique seal number to determine which manufacturer produced the part and the date of the production lot. Any issues with a particular lot or part can be analyzed and addressed by both the manufacturer and CAPA. The database is publicly available online at www.CAPAcertified.org or by contacting CAPA directly.

The CAPA Quality Seal is owned by CAPA and protected by federal and state law. Only participating CAPA manufacturers are licensed to apply the seal, after undergoing a stringent examination of their quality control procedures, thorough testing of a representative sample of the parts that they produce, and a rigorous, on-going inspection program. Possession of CAPA Quality Seals by anyone other than the Participant to whom CAPA sold them or illicitly placing seals on parts is illegal. Discovery of parties engaged in either action will result in public notice of the offense and legal action.

“The CAPA Quality Seal enables us to track parts from manufacture date through to installation and is an important part of our quality control system,” said Jack Gillis, executive director of the non-profit association. “Use of the unique seal number enables us to quickly address any quality issues with our parts. If the seal number is unavailable, it makes responding to a part problem very difficult and taking important corrective action nearly impossible.”

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.CAPAcertified.org.


New Test Data Identifies Serious Problems with Car Company Service Parts

CAPA Vehicle Test Fit Study of Over 1900 Car Company Parts Shows Half Do Not Meet CAPA Standards

Washington, DC: As part of its comprehensive vehicle test fit process, the Certified Automotive Parts Association regularly conducts test fits of car company brand service parts. Between March 1999 and March 2002, CAPA put 1,907 car company parts through an extensive vehicle test fit and discovered that 50% (954 parts) do not meet CAPA standards for fit, finish and appearance.

CAPA initiated these test fits to ensure that parts bearing the CAPA Quality Seal were equal to or better than car company service parts. In order to establish a baseline for performance, CAPA has now tested 1,907 parts and today is releasing a detailed report on the results of this extensive testing.

Parts submitted for CAPA certification that exhibit the types of problems encountered in the car company service parts will not be certified. Only after the problems are corrected and the part passes a subsequent vehicle test fit will the part become CAPA certified. This essentially means that CAPA certified parts are of higher quality than the car company service parts randomly selected in the marketplace. There is currently no independent quality certification for car company service parts.

Company Parts Tested % Not Meeting
CAPA Standards
General Motors 467 65%
Ford 440 60%
Chrysler 295 47%
Nissan 141 41%
Toyota 236 39%
Honda 227 27%

One of the greatest hurdles CAPA has had to overcome is the inconsistency in car company parts. This study of a broad cross section of parts identifies the types of problems that create a very difficult situation in the repair environment. These types of problems, clearly evident in the car company brand parts, are the types of problems CAPA standards will identify so they can be corrected before a part is certified.

“One of the clearest messages CAPA hears from repairers is that they want a part that fits right the first time and they don’t want to be the ‘testing labs’ for part manufacturers. To keep that from happening, CAPA runs each part through an extensive battery of material properties, fit, finish, paint adhesion, coating performance, weld integrity, adhesive performance and corrosion tests before it is approved as CAPA certified,” said Jack Gillis, Executive Director. “To simply provide ‘blanket approval of parts’ would be a disservice to today’s already beleaguered technician who is pressed for quick turn-around times and quality repairs,” said Gillis.

A complete copy of the report may be obtained from CAPA’s website at www.CAPAcertified.org or by calling 202-737-2212.

 


CAPA Accredited by the American National Standards Institute (ANSI) as a Standards Developer

Washington, DC: The Certified Automotive Parts Association (CAPA) announces it has been accredited by the American National Standards Institute (ANSI) as a Standards Developer.

Founded in 1918, ANSI is a private, non-profit organization that administers and coordinates the U.S. voluntary standardization and conformity assessment system. Its mission is to enhance both the global competitiveness of U.S. business and the U.S. quality of life by promoting and facilitating voluntary consensus standards and conformity assessment systems, and safeguarding their integrity.

ANSI’s approval of CAPA’s standards development process confirms CAPA’s long-standing efforts to implement an effective and legitimate process. CAPA institutes rigorous and effective controls during standards development through its Technical Committee, comprised of representatives from a cross-section of industries that are relevant to aftermarket parts, including manufacturers, distributors, insurers, collision repairers, consumer groups and consultants. CAPA’s Technical Committee performs periodic, in-depth reviews of the standards, refining them as needed to assure the continued quality of CAPA certified parts.

“Acceptance by ANSI as a Standards Developer further enhances CAPA’s status as a certifier of aftermarket parts,” said Jack Gillis, Executive Director of the non-profit association. “Our ANSI accreditation will lend even more credibility to the CAPA program and will help to ensure the continued high quality of CAPA certified parts.”

“ANSI’s approval of the CAPA Standards will assure the crash repair industry as well as the public that CAPA’s Standards were developed in a manner consistent with ANSI’s principles.,” said Rod Enlow, CAPA Technical Committee Chairman, “The end result will be improved quality and reduced crash repair prices. The economic benefits to consumers will include lower repair costs, lower insurance premiums, larger selection of parts, and better quality.”

In becoming an ANSI accredited Standards Developer, CAPA joins such notable organizations as UL (Underwriters Laboratory), NSC (National Safety Council) and SAE (Society of Automotive Engineers).

“CAPA is proud to join the ranks of ANSI Standards Developers,” said Bob Anderson, Chairman of the CAPA Board of Directors, “With ANSI approval, the public can depend on the CAPA Standards as a legitimate, independent, and effective means of identifying quality parts.”

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.CAPAcertified.org.

 


CAPA Confirms Decertification of Tacoma Hood and Recommends Recall

Washington, DC: CAPA recently completed its investigation of JLH-13900, a hood for the 1995-2000 Toyota Tacoma produced by Jui Li. CAPA’s investigation was prompted by a report that a replacement hood on a 1997 Toyota Tacoma pickup flew up during a test drive by a repair technician. Nine business days after receiving notice, CAPA decertified the Jui Li part pending completion of its full investigation and notified the National Highway Traffic Safety Administration of the potential defect.

CAPA has completed its investigation, verified a nonconformance in the Jui Li part and the decertification of JLH-13900 stands. The part must pass a complete dimensional inspection and vehicle test fit before returning to the program.

As a result of this complaint investigation, CAPA has updated the hood checking fixture requirements to increase measurement checks of secondary latches in multiple directions. In addition, CAPA has reinspected all hoods with primary and secondary striker configurations in factory inventories. CAPA will check those not currently in inventory upon completion of the next production run and is in the process of reinspecting all hoods.

“CAPA, like all standard setting organizations and product certifiers, is continually improving its standards and program requirements and this investigation enabled us to yet further improve our process. Anything less than continued improvement would simply not be in keeping with CAPA’s philosophy,” said Jack Gillis, Executive Director.

“By implementing these changes and increasing its product oversight, CAPA is demonstrating the importance of an independent, third party standard setting organization in the market,” said Bob Anderson, Anderson’s Automotive and CAPA’s Board President.

CAPA Recommends Recall

As in all industries, recalling a defective part is the responsibility of the manufacturer and the distribution network. CAPA strongly recommends a recall of any defective parts and that all parties involved in the sale of the part participate fully in the process. The manufacturer, Jui Li, has taken steps to comply with the recall.

CAPA Recommended Recall Guidelines to Remove Parts from the Market

The following are suggested recall guidelines for various parties involved in the sale, requested use, distribution or installation of Jui Li Hood #JLH-13900.

Manufacturers:

Manufacturers (in this case Jui Li, who has agreed to participate) should carefully review sales records and notify all distributors who have received decertified parts. They should ask distributors to destroy parts in their warehouses and provide them with a refund, replacement, or credit. (CAPA’s Recall facilitation procedure requires such action.) They should also request that distributors contact their customers regarding these parts.

Insurance Companies:

Insurance companies should review their databases for estimates requesting the installation of a certified hood on a 1995-2000 Toyota Tacoma and contact customers to return to the point of repair for inspection or replacement. (Note: The insurance company can only determine if that type of part was requested, not the brand of the part actually used.)

Distributors:

Distributors should review their sales records for all Jui Li hoods sold for the 1995-2000 Toyota Tacoma and notify their collision repairer customers of the potential problem. They should ask repairers to contact their customers and instruct them to return for inspection or replacement.

Collision Repairers:

Collision repairers should review their repair records for all Jui Li hoods for the 1995-2000 Toyota Tacoma installed on customer vehicles and request that their customers return for inspection or replacement. The CAPA Quality Seal comes with a special feature that enables repairers to remove an identifying tab for their repair files. That tab has a unique number that can easily be used to identify the manufacturer, lot, and type of part before and after installation.

CAPA Recall Facilitation Program

CAPA takes its responsibility to immediately and effectively notify all parties of parts that no longer comply with CAPA’s rigid standards seriously. Furthermore, because CAPA strongly believes in the removal of defective parts from the market, we have instituted a special recall facilitation program to make it easier to implement a recall and destroy bad parts. CAPA participants are required to refund, replace or credit part distributors holding a decertified part upon CAPA’s receipt of the small section of the part bearing the CAPA seal. Cutting this section out of the part eliminates the need (and expense) of returning the actual product in order to affect a recall. More importantly, it prohibits the resale of the part.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.CAPAcertified.org.


CAPA Announces Over 500 New Parts in Certification Process

Manufacturers Committed to CAPA Level of Quality New Parts Being Added at an Average Rate of 40 per Month

WASHINGTON, DC -The Certified Automotive Parts Association (CAPA) has over 500 metal and plastic parts from fourteen manufacturers in its new part approval process. Once this detailed and individual part testing process is complete, the part becomes CAPA certified and the manufacturer is allowed to place a CAPA seal on the part and the part is listed as CAPA. This listing is readily available to the public. “A key component of the CAPA program is ready access to which parts in the market meet CAPA standards,” said Jack Gillis, Executive Director.

Because CAPA certifies the quality of each part, a varied series of tests must be passed before the part becomes CAPA certified. The new part approval process includes test for material properties, fit, finish, paint adhesion, coating performance, weld integrity, adhesive performance and corrosion tests. In addition, each part is examined to confirm that it includes markings identifying the manufacturer and the country and date of manufacture. Finally, the part must complete CAPA’s vehicle test fit program, which verifies that the part fits the vehicle and is examined to verify that the quality standards are met.

CAPA is expanding the certification program to include more parts and new standards. Currently, three specifications that set quality standards for metal, plastic and lighting parts are in place. Each specification provides detailed testing and inspection procedures to ensure the quality of the parts covered by that specification. Where possible, all test procedures refer to nationally recognized tests such as those of ASTM and SAE.

According to Gillis, manufacturers have recently stepped up the number of new parts they are submitting to CAPA for approval and certification, and each of their parts must pass a rigid set of tests before being certified. “Putting untested, unchecked parts into the marketplace is simply unacceptable. Repairers don’t want that and neither do consumers. In fact, most insurers will accept nothing less than a fully tested part.”

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org


CAPA Introduces New Quality Standard for Automotive Lighting

Technical Committee Approves Part Quality Certification Requirements

WASHINGTON, DC – The Technical Committee of the Certified Automotive Parts Association (CAPA) has approved standard 301 for certifying aftermarket automotive lighting. Included in the standard are the specifications for dimensional checks (form and fit), appearance, composition, coating performance, mechanical properties, adhesives, fasteners, hardware, photometric performance, electrical performance, and aiming performance. Lighting products covered by the standard include headlights, tail lights, turn signals, brake signals, reflectors, running lights, and high-mounted brake lights.

“Lighting manufacturers who choose to comply with CAPA’s rigid quality standards now have a way to clearly demonstrate product quality to the public,” said Jack Gillis, Executive Director of the non-profit association. Parts that meet these standards will be clearly marked with CAPA’s unique, tamper-proof quality seal and packaging. “There will be no question in the marketplace as to which parts are genuine CAPA certified products,” said Gillis.

Key components of the CAPA certification standard will be assuring compliance with FMVSS standards for lights and a vehicle test fit. “Repairers have told us time and again that they are tired of being the ‘product test fitters,'” said Gillis, “so that’s why the CAPA program conducts extensive test fits before certifying any part for quality.”

CAPA and Entela, Inc. engineers developed the standard in consultation with repairers and manufacturers. It was approved on March 26, 2001 by a vote of CAPA’s Technical Committee made up of collision repairers, manufacturers, distributors, insurers and industry consultants, during their meeting in Grand Rapids, Michigan. Prior to the vote, the meeting involved a detailed review of the various requirements, the test fit procedure, and the processes to be used in the photometric tests.
“Approval of this new lighting standard is a huge step forward for CAPA in expanding our base of certified parts,” stated Rod Enlow of USAA, Chairman of the Technical Committee. “It will also benefit the consumer by providing more competition in the marketplace for lighting equipment with the availability of high quality, certified parts.”

“Those lighting manufacturers who choose to comply with CAPA’s rigid standards will be making a significant contribution to overall vehicle reparability,” said Don Feeley of City Body and Frame and Vice Chairman of the Technical Committee.

Two of America’s largest aftermarket lighting suppliers, Genera/TYC and Maxzone/Depo were present at the Technical Committee meeting and have indicated that they are very interested in participating in the CAPA program. CAPA’s President, Bob Anderson of Anderson’s Automotive Services also participated in the Technical Committee meeting.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org.


Part is Decertified Pending Completion of CAPA Investigation

Washington, DC: Today CAPA decertified a hood for the 1995-2000 Toyota Tacoma Pickup, manufactured by Jui Li Enterprise Co. Ltd., part number JLH-13900. As a result of preliminary test information provided by a distributor of this part, CAPA is decertifying the part pending completion of a CAPA quality investigation and test fit. CAPA has notified the U.S. Department of Transportation, National Highway Traffic Safety Administration.

On March 18th CAPA was informed that a replacement hood on a 1997 Tacoma flew up during a test drive by a repair technician. While CAPA knows little about how the hood was installed or the circumstances surrounding the repair, apparently, the primary latch did not perform correctly and the safety catch failed to keep the part in place. The part in question did not have a CAPA seal and, therefore, is not considered a CAPA certified part. In addition, the packaging, which would also indicate CAPA certification, was thrown away.

Regardless, CAPA immediately initiated an investigation of part number JLH-13900 to determine if there were any problems, simply because that part was in the CAPA program. As a result of this investigation CAPA has taken the following steps:

  1. Immediately contacted all factories (3) that make versions of this application and compared the parts in the factory warehouse with the car company master part. In two of the factories (Gordon and TKY) the parts matched their car company master. In the third factory, Jui Li, the manufacturer of the part in question, no Jui Li parts were available for inspection.
  2. CAPA also contacted part distributors throughout the mid-west in order to obtain parts from the market for testing. The U.S. representative for the manufacturer (who was initially unavailable) was contacted for assistance in finding parts in the market. With the help of the manufacturer representative, parts were located and immediately shipped to CAPA’s validator for testing. These parts have yet to arrive.
  3. CAPA has decertified the part pending the results of the testing. This is contrary to CAPA’s standard practice of confirming defects prior to taking any action. However, given the confirmation of the alleged defect by the distributor of the part, it was deemed prudent in this situation. In addition, we have requested the test parts from the distributor, and will perform a test fit on them as well.
  4. CAPA has notified the NHTSA of this potential problem.

“Clearly, this is an unusual situation and we believe the best course of action is to notify the public of the potential problem as soon as possible,” said Jack Gillis, Executive Director.

The CAPA Seal as Validation of CAPA Certification

All CAPA parts have a tamperproof, non-transferable seal with a unique number that allows the public to track the part to the manufacturer. The CAPA seal is, in part, a response to repairers who have asked for easy identification and confirmation of CAPA certification. Because the seal is such an integral part of the CAPA program, for years CAPA has stated that if a part does not have a seal, the part should not be considered certified, regardless of what is printed on electronic estimates, distributor catalogs and even CAPA listings. We see no reason why a repairer would intentionally remove a CAPA seal. Doing so eliminates their ability to prove to their customer that a CAPA certified part was installed or to quickly track the history of the part.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org.


Fifteen Years of Part History Available Through CAPA Database

WASHINGTON, DC – The Certified Automotive Parts Association (CAPA) has extensive part history data available to the public through their database. For over 15 years, CAPA has tracked and maintained information on inspections, performance tests and complaints for every part in the program. While this information has always been available to the public, the key elements are now easily accessible online at www.capacertified.org . Those wanting additional information can obtain it by simply e-mailing capasupport@idts.com.

A key feature of CAPA’s public access program is the ability to track parts via their seal number. Each part receives a unique seal number from CAPA once it has been certified. CAPA tracks this number and knows exactly which manufacturer produced the part and the date of the production lot. This links directly to material used to produce the part, inspection information and other key part information. Therefore, any issues with a particular lot or part can be analyzed and addressed by both the manufacturer and CAPA.

CAPA has maintained detailed part data since its inception in 1987. It is now possible to call up a part’s history with a few keystrokes. The CAPA database is searchable by a variety of criteria, including seal number, part number and manufacturer, Partslink® or car company part number. General searches can also be performed, for example, to determine what CAPA certified parts are available for a particular vehicle or all vehicles.

Any complaints filed against a part are also tracked in the database. With this data, parts can be re-tested and if they fail to meet the quality criteria, removed from the program until improvements are made and verified. Through complaint tracking and vehicle test fits, CAPA closely monitors the quality of CAPA parts in the market.

The database is kept in real-time; as data is entered, changes are instantly available. In order to exchange information and test reports quickly and effectively, CAPA created secure websites for each of the 20 participating manufacturers. This enables nearly instant, two-way communication between CAPA and CAPA manufacturers. Manufacturers have ready access to key test results and specific requests or suggestions for quality improvements.

“Because a key element in the CAPA program is actually testing parts to specific quality standards, as opposed to simply accepting any part produced under a process system, this database provides public accountability that is available under no other program,” said Jack Gillis, Executive Director of the independent, non-profit association.

“The information in the CAPA database has always been available to interested parties,” stated Gillis. “Tracking part data over the past 15 years has allowed us to keep strict control over CAPA part quality and help keep collision repairers from becoming product testers.”

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org


CAPA Releases Comparative Report on CAPA vs. MQVP™

WASHINGTON, DC – The Certified Automotive Parts Association (CAPA) has released a report that outlines the differences between its part quality certification program and the recently introduced MQVP™ (Manufacturer’s Qualification and Validation Program).

The report outlines key differences between the two programs including:

  • CAPA certifies (after specific and considerable testing) the actual quality of the parts themselves, whereas MQVP™ is a systems based program
  • Many parts approved by MQVP™ do not meet CAPA standards or have not been certified by CAPA
  • CAPA parts and packaging are clearly identified in the marketplace
  • CAPA part information is publicly available and widely distributed to the industry at no charge
  • As an independent certifying entity, CAPA plays no role in the marketing, distribution or pricing of parts

The report explains the differences between an individual part quality certification program and one that accepts any part produced under a certain system. Included is a snapshot of how parts approved under the MQVP™ process stack up against the CAPA status of the same parts. “By insisting on a rigid set of standards and tests for each part, one of our goals is to keep collision repairers from becoming product testers,” said Jack Gillis, Executive Director of CAPA.

CAPA prepared the report in order to answer the many questions it has received regarding the MQVP™ program and how it compares to CAPA, an independent non-profit association. The information in the report is based on publicly available information regarding the MQVP™ Program. “The purpose of the report is to differentiate CAPA’s program from MQVP™ in order to avoid confusion in the market,” said Gillis. “The bottom line is that there’s a big difference between the two programs and people need to make informed decisions.”

The report is available from CAPA upon request (202-737-2212) or through their website at www.capacertified.org.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance.

 


Noted Collision Repairer, Bob Anderson Elected CAPA’s President

Change Reflects CAPA’s Continued Commitment to Quality and New Direction; Other Board Changes Announced

WASHINGTON, D.C. – In a dramatic departure from its past direction, the Certified Automotive Parts Association (CAPA) has elected collision repair shop owner, Bob Anderson, President of the Board of Directors. This marks the first time that a collision repairer has held this position.

“I am delighted with Bob’s election,” said Butch Viccellio, CAPA’s President of the Board, who is looking forward to passing the baton to Anderson. “A principal thrust of CAPA’s efforts in the year ahead will be to build awareness and support throughout the collision repair industry, and I can think of no individual better qualified to lead the association in that direction.”

Anderson is the owner of Anderson’s Automotive Service in Sheffield, Ohio and has been in the collision repair industry since 1968. He is past ASA National Chairman of the Board and has served on the ASA Executive Board and Collision Division Operations Committee. He twice served as the chairman of the National Autobody Congress and Exposition (NACE). In 1994, he received the Body Shop Business Executive of the Year Award.

“CAPA represents the future in providing competition and quality standards for the parts available to the collision repair industry,” said Anderson, who began his new position on February 1st and is committed to ensuring that CAPA continues to be the benchmark for part certification. “I wouldn’t take on this role unless I was absolutely sure CAPA is moving in the right direction.”

“I have always said that if these parts don’t work for the repair industry, then we are not doing our job,” said Jack Gillis, Executive Director of CAPA. “Bob’s leadership on the board will go a long way to insuring that commitment.”

Viccellio, who served as CAPA’s Board President from January 2000 to January 31, 2002, cited his need to focus on his principal duties as President of USAA’s Property and Casualty Insurance Group, which is one of the nations’ largest personal lines carriers.

Other Board Changes Announced

CAPA also announced additional changes to the Board. Ron Brown, State Farm’s Vice President of Claims, was elected to replace the position vacated by Tom L’Hote, who recently retired from State Farm. Carl Hartman of Keystone Automotive will fill the position vacated by Kim Wood of Keystone. Bill Breslin, USAA’s Senior Vice President of Claims will fill the Board position vacated by Butch Viccellio.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org.


CAPA Website Offers New Interactive Part Search Feature

Public Access Key to CAPA’s Independent Certification Program

Washington, DC – The Certified Automotive Parts Association (CAPA) has added a dynamic new feature to its website, www.capacertified.org, which enables users to search its database by entering the CAPA seal number. Any visitor to www.capacertified.org, which has always been available free of charge, will be able to obtain all information about a particular part by simply entering the unique CAPA seal number. This system will provide instant verification that the part is currently certified.

CAPA is the only certifying organization that requires that each part (piece) be identified by a special, tamper proof seal. Each seal is marked with a unique number. Users of certified parts can now enter that seal number and the status of the part will appear on-screen (certified, decertified, etc.) along with all part information including the manufacturer, part type and lot number. For parts that are currently certified, you can even determine the status of individual part lots.

This search function, which has always been part of CAPA’s vigorous internal quality and tracking system, will now provide the public with detailed information about the part and its listing. “Public integrity and public access go hand in hand, and providing free access to important quality information is vital to running a credible program”, said Jack Gillis.

The CAPA website at www.capacertified.org is available to all Internet users, free of charge and provides information on the CAPA program as well as a direct link to the CAPA parts database.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance.


CAPA Launches Toll-Free Complaint Number

New 24-Hour Toll-Free Number Provides Faster and Easier Access to CAPA’s Complaint Program

Washington, D.C. – The Certified Automotive Parts Association (CAPA) has revised and expanded its complaint program by establishing a toll-free number for registering complaints at 800-505-CAPA (2272) which is available 24 hours a day. In addition, industry members can file complaints online at www.capacertified.org, or by faxing or mailing in a CAPA Complaint Form.

In order for a part to become certified by CAPA, it must be validated through CAPA’s independent, third-party testing facility to determine that it meets all CAPA standards for fit, material content form and finish. The complaint program gives consumers, collision repairers, part distributors, insurance adjusters and other users an easy means of informing CAPA about quality concerns with CAPA certified parts. CAPA’s main focus is insuring that certified parts meet the needs of collision repairers and consumers. The complaint program insures that repairer concerns about part quality are registered. “Incorporating repairer concerns into the standards and inspection process continues to be a key factor in CAPA’s ability to insure parts that meet repairer needs,” said Jack Gillis, CAPA Executive Director. “The toll-free number makes it easier for them to contact us.”

When a user contacts the toll free line, a CAPA staff member or operator will record all applicable complaint information and initiate the CAPA complaint investigation. As always, once the complaint investigation is completed, CAPA will contact the complainant and notify them of the action taken in response to their complaint.

In the past, many repairers have indicated that completing and registering complaints is time consuming. The new toll-free number will significantly reduce the amount of time required to file a complaint and hopefully increase the feedback CAPA receives on its parts.

The Certified Automotive Parts Association, founded in 1987, is the nation’s only independent, non-profit, third party crash parts quality certification organization. CAPA certification identifies, for both consumers and the industry, those parts that meet our high quality standards for fit, form, finish, material content and corrosion resistance. For more information see www.capacertified.org.