(For CAPA Certified Parts only -- parts must have yellow CAPA seal.)

CAPA oversees many test and inspection programs to certify the quality of their replacement parts. The most innovative of these is the Complaint Program. The Complaint Program relies on consumers, auto body shops, part distributors, insurance adjusters and others for real-world input concerning the quality of parts. Real-world input allows us to maintain much more accurate and comprehensive standards than test and inspection programs alone.

If you have knowledge of a part bearing the yellow CAPA seal that you believe may not meet CAPA standards, please take a moment to fill out the following Online Complaint Report Form and click the "Submit" button when you are finished.

Alternately, you may download our printable Complaint Report Form (PDF Format, 115k), or call TOLL-FREE 1-800-505-CAPA (2272) and file a complaint with a CAPA representative.

Distributors holding decertified CAPA parts are entitled to a refund, replacement part or credit from the applicable Participant. You may download our printable Recall Reimbursement Form (PDF Format, 7k) for complete details.

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