Washington DC: The California Autobody Association recently announced the beginning of its effort to develop an “Inter-Industry Parts Transaction Best Practices Guidelines.” This effort is modeled after documents created by the Collision Industry Conference.
“We applaud the recent effort by the California Autobody Association to critically evaluate the overall parts transaction process experienced by collision repairers”, says Jack Gillis, Executive Director of the Certified Automotive Parts Association (CAPA). “This positive, proactive effort will help identify issues in the parts transaction that create problems for collision repairers. Clearly, the easier it is for repairers to do their job, the better repairs consumers will experience. With even simple ‘fender benders’ costing consumers hundreds, sometimes thousands, of dollars to fix, the California Autobody Association effort should improve the quality of the process.”
While the California Autobody Association project covers a number of elements in the parts transaction, CAPA believes that documenting specific part quality issues will help efforts to improve part quality and the CAPA certification process. Hopefully, the California Autobody Association effort will identify specific quality problems, provide a standard to monitor improvements, and open channels of communication regarding legitimate quality concerns. “We are pleased the California Autobody Association is using CAPA parts in its study, and we are especially excited about receiving the results pertaining to part quality,” says Gillis. “This information will help CAPA identify additional issues our standards need to address.”
CAPA believes fully in the vehicle test fit process that California Autobody Association is using as a means of evaluating the fit of parts used by collision repairers. Since March 1999, all parts entering the CAPA program must pass a vehicle test fit. To date, CAPA has conducted more than 240 vehicle test fits at the test fit facility established by Entela, Inc., CAPA’s validator. We have also enlisted the cooperation of collision repair shops to conduct these tests. It is our hope that the California Autobody Association study will not only provide information that manufacturers, distributors and collision repairers can use to improve the process, but serve as a model for a greatly expanded program that can be implemented on a nationwide basis. CAPA stands ready to assist the California Autobody Association in that effort.
Contact: Jack Gillis